Customer Care
Shipping & Delivery
Global Shipping
We deliver our timeless pieces securely to doors around the world.
Fast Dispatch
All orders are hand-packaged and dispatched within 1-2 business days.
Secure Tracking
Every order includes fully insured, real-time tracking for peace of mind.
Shipping & Delivery
Where We Ship
We currently ship within Canada and the United States. All orders are fulfilled locally — Canadian orders ship from our Canadian warehouse and US orders from our US warehouse, so your order never crosses a border and there are no customs fees or import duties.
Rates
| Destination | Standard | Express | Free over | Delivery |
|---|---|---|---|---|
| Canada | $6 CAD | $75 CAD | 2–7 business days | |
| United States | $12 CAD | $120 CAD | 3–8 business days |
Processing Time
Orders are typically processed and dispatched within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an email with tracking information as soon as your order ships.
Order Tracking
Once your order ships, we'll send you a tracking link by email. If you have an account, you can also track from your Account page. Please allow up to 24 hours for tracking to update.
Questions?
Get in touch — we're happy to help. For full details, see our Shipping Policy.